Complaint help in Ireland

Free during beta

Help with a complaint against a business

Charged too much, refused a refund or still waiting for a reply? TBD helps you work out who to contact, what to say and which documents to keep.

Get help with your complaint Why TBD

You approve every message

No public complaint wall

No legal advice or court representation

Help finding the right organisation to contact

Complaint plan

Tell us what happened

Answer a few questions to see who to contact and which details to gather.

Who are you complaining about?

Enter the name you know. You may need to confirm the business's registered name before taking the complaint further.

I do not know which business or legal entity to name

Amount you want back

Purchase or incident date

What kind of problem is it?

What happened?

We will check

who to contact first
which details to gather
how to prepare your complaint

How it works

Take the first step towards getting it sorted

You do not need to know the right terminology to get started. Explain the problem in your own words and use your receipts, bills or messages to fill in the details.

Tell us what happened

Start with the business, the problem and what you would like it to do about it.

Prepare your complaint

Get help writing your message and identifying the receipts, bills or emails that support it.

Decide what to do next

Send your complaint yourself, or ask whether we can help you contact the business. We will confirm what help we can offer before taking it on.

Your next steps

From explaining the problem to asking for a reply

Your details

Documents

Your options

Your message

Your approval

Business reply

Further help

Service options

Find out what you can do next

Who should you contact?

Use the free checker to see where to send your complaint and what you can do if the business does not resolve it. If you would like more help, you can ask us to look at your complaint.

Is the business using the wrong information?

Find out how to ask for a copy of your personal information or request a correction when a business has got something wrong.

Help with personal information

Complaint guides

Help with bills, refunds and other complaints

Browse complaint guides

Managed complaints

Managed consumer complaints in Ireland

How TBD helps organise, draft, approve, and track Irish consumer complaints before escalation.

Read guide

Complaint basics

How to complain about a business in Ireland

A practical first route for Irish consumers: organise facts, write clearly, and keep escalation for later.

Read guide

No response

Business ignoring your complaint in Ireland

What to do when a trader does not answer: follow-up, evidence, chargeback, regulator, or small claims later.

Read guide

Debt collection

Debt collector letter in Ireland: what to check before you pay

How to respond to a disputed debt collector letter in Ireland: proof of debt, data trail, correction requests, regulator routes, and credit-record worries.

Read guide

Telecoms collections

eir and Stubbs Gazette debt letter: how to organise your response

What to do if you receive a Stubbs Gazette letter about an eir account you dispute: complaint reference, proof request, GDPR data trail, and ComReg route.

Read guide

GDPR requests